Help
Hit a snag or have a question? Send a ticket below and we'll get back to you — usually within 1–2 business days.
Report an issue
Prefer email?
support@edenapps.app — we reply within 1–2 business days.
Where is my data stored?
Only on your device. Your files, numbers, and text stay on your device — in your browser on the web, and on-device in the iPhone and iPad apps — and aren't uploaded to us or anyone else.
I bought Pro but don't see it
First, reload the app — Pro usually appears within a moment of purchasing. If it still doesn't show: on the web, use your restore code (from your purchase) in the app's "Restore Pro" option. On iPhone & iPad, tap Restore Purchases with your Apple Account — App Store purchases don't use codes. Still stuck? Email us and we'll sort it out.
How do I use Pro on another device?
On the web: when you upgraded, you received a restore code. On the new device, open the same app, choose Restore Pro, and enter that code. Keep the code private; anyone with it can unlock Pro. On iPhone & iPad: use Restore Purchases with your Apple Account. Web and App Store purchases are separate.
How do refunds work?
Web purchases: email us within 30 days of your purchase and we'll issue a full refund. Once approved, it takes about 5–10 business days to appear on your statement (your bank's processing time). iPhone & iPad purchases are refunded by Apple — request one at reportaproblem.apple.com. See the Terms for details.
Which apps do you support?
All four — My Snowball, Local PDF, Local Invoice, and LocalResume. Just tell us which one you're using.
Using one of the Chrome extensions?
Email extensions@edenapps.app — same reply time. You can also browse the extensions collection.