EdenApps

Help

Hit a snag or have a question? Send a ticket below and we'll get back to you, usually within 1 to 2 business days.

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Report an issue

Prefer email?

support@edenapps.app. We reply within 1 to 2 business days.

Where is my data stored?

Only on your device. Your files, numbers, and text stay on your device (in your browser on the web, and on the device itself in the iPhone and iPad apps) and aren't uploaded to us or anyone else.

I bought Pro but don't see it

First, reload the app. Pro usually appears within a moment of purchasing. If it still doesn't show: on the web, use your restore code (from your purchase) in the app's "Restore Pro" option. On iPhone & iPad, tap Restore Purchases with your Apple Account. App Store purchases don't use codes. Mac tools bought here unlock with the licence code from your purchase email, pasted in when the app opens; a copy from the Mac App Store needs no code at all. Still stuck? Email us and we'll sort it out.

How do I use Pro on another device?

On the web: when you upgraded, you received a restore code. On the new device, open the same app, choose Restore Pro, and enter that code. Keep the code private; anyone with it can unlock Pro. On iPhone & iPad: use Restore Purchases with your Apple Account. Mac tools: paste the same licence code on the new Mac. There's no activation limit; a copy from the Mac App Store installs from your Apple Account instead. Web and App Store purchases are separate: a web code won't unlock the iPhone or iPad app, and an App Store purchase won't unlock the web app.

How do refunds work?

Web purchases and Mac tools bought here: email us within 30 days of your purchase and we'll issue a full refund. Once approved, it takes about 5 to 10 business days to appear on your statement (your bank's processing time). Apple handles refunds for App Store purchases, on iPhone and iPad and on the Mac App Store. Request one at reportaproblem.apple.com. See the Terms and Refunds for details.

Which apps do you support?

All of them: My Snowball, Local PDF, Local Invoice, and LocalResume, plus the Mac tools (Furrow, Pagenook, Clearleaf, and Bookplate). Just tell us which one you're using.

Using one of the Chrome extensions?

Email extensions@edenapps.app, with the same reply time. You can also browse the extensions collection.