Help
Hit a snag or have a question? Send a ticket below and we'll get back to you, usually within 1 to 2 business days.
Report an issue
Prefer email?
support@edenapps.app. We usually reply within 1 to 2 business days.
Questions
Where is my data stored?
In our current local-first apps, the work you create is stored on your device: in your browser on the web, or in the app itself on iPhone and iPad. Those apps process your content locally rather than uploading it to Eden Apps. A few specific functions, like buying or restoring Pro, use a connection, and How it works explains them. Any product that works differently says so on its own page: what leaves your device, why, and who else is involved.
Is Pro a subscription or a one-time purchase?
In our current apps that offer Pro, Pro is a one-time purchase. Local Journal is free and doesn't have a Pro upgrade. Our Chrome extensions that offer Pro also currently use a one-time purchase. As Eden Apps grows, some products may be offered differently. Whichever it is, you'll see it stated plainly on that product's page and at checkout before you buy. We don't want how a product is sold to be a surprise.
I bought Pro but don't see it
First, reload the app. If Pro still doesn't show: on the web, use your restore code (from your purchase) in the app's "Restore Pro" option. On iPhone & iPad, tap Restore Purchases with your Apple Account. App Store purchases don't use codes. Mac tools from the Mac App Store need no code at all. The browser versions are free to try, three goes per tool. Still stuck? Email us and we'll help you troubleshoot it.
How do I use Pro on another device?
On the web: when you upgraded, you received a restore code. On the new device, open the same app, choose Restore Pro, and enter that code. Keep the code private; anyone with it can unlock Pro. On iPhone & iPad: use Restore Purchases with your Apple Account. Mac tools: a copy from the Mac App Store installs from your Apple Account on each of your Macs. Web and App Store purchases are separate: a web code won't unlock the iPhone or iPad app, and an App Store purchase doesn't cover saving from the browser versions.
How do refunds work?
Web Pro purchases: email us within 30 days of your purchase and we'll issue a full refund. Chrome extension Pro purchases: email extensions@edenapps.app within 30 days for a full refund. Once a refund is approved, the time it takes to appear on your statement depends on the payment provider and your bank. App Store purchases: Apple handles refunds for purchases made on iPhone, iPad, and the Mac App Store. Request one at reportaproblem.apple.com. See the Terms and Refunds pages for details.
Which apps do you support?
We support every current Eden Apps product. You can find the current collection in our apps, Mac tools and extensions sections. Just tell us which product you're using when you contact us.
Using one of the Chrome extensions?
Email extensions@edenapps.app. We usually reply within 1 to 2 business days. You can also browse the extensions collection.