If you're not happy with a purchase you made directly from Eden Apps, email us within 30 days of your purchase date and you'll get a full refund. There are no forms to complete and no hoops to jump through.
We may ask what didn't work, not because your refund depends on your answer, but because your feedback can help us improve. You never have to explain your decision.
What's covered
- A full refund within 30 days of purchase on eligible products bought directly from Eden Apps, including web Pro purchases. Mac tools are currently sold through the Mac App Store. Direct sales on this site haven't opened yet.
- Chrome extension Pro purchases, under the same 30-day guarantee.
- No explanation required.
- No hidden conditions or fees.
- You keep whatever you already made with the tool.
What's not covered
- Requests made more than 30 days after purchase.
- Purchases made through Apple's App Store. Apple handles refunds for purchases made through the App Store on iPhone, iPad, or Mac under its own refund policies. Eden Apps can't issue those refunds directly. You can request one at reportaproblem.apple.com. The same product bought directly from Eden Apps is covered by the 30 days above.
How the money comes back
Web Pro purchases are processed through Stripe and RevenueCat, and Chrome extension Pro purchases through ExtensionPay. Whichever one took your money sends it back, to the card or account you paid with. You don't need to know which, or contact them yourself. Once a refund is issued, the time it takes to appear on your statement depends on the payment provider, the card network, and your bank. For card payments processed by Stripe, Stripe states this is typically about 5 to 10 business days.
A refund ends your access to the paid features of that purchase. For web Pro purchases, the app turns Pro off the next time it confirms your purchase status online. Where paid features can't be switched off automatically, please stop using them after your refund.
Why it works this way
We believe you should only pay for products that genuinely help you. If they don't, we'd rather earn your trust than keep your money.
Contact
To request a refund, or to ask about one, email support@edenapps.app. For a Chrome extension, email extensions@edenapps.app.